Health and Safety Policy for Man with Van Removal Services

Purpose and commitment: This health and safety policy outlines the approach taken by our Man with Van Removal Services operation to protect staff, clients and the public. The policy applies to all activities associated with our removal van man teams and covers vehicle use, manual handling, site safety, bulky item removals and the general conduct of man & van removals. Our aim is to reduce risk by applying systematic controls, training and supervision so that every move is carried out safely and professionally.

Scope and responsibilities: The policy covers drivers, loaders, handlers and any helpers involved in man-with-van services. Management is responsible for putting the policy into practice while every operative has a duty to follow safe systems of work. Key responsibilities include hazard identification, reporting unsafe conditions, using provided personal protective equipment and cooperating with risk assessments. The removal van man or team leader must ensure safe loading practices and clear communication at every job.

Risk assessment and controls: Before work begins, a dynamic risk assessment must be carried out to evaluate the environment, access points, stairways, lifts and parking arrangements. Controls are selected according to risk and may include mechanical aids, team lifting, protective footwear and high-visibility clothing. Common risks in man & van removals include manual handling injuries, slips, trips, vehicle collisions and damage to property. The following standard precautions must be observed:

• Use two-person lifts for awkward or heavy items where practicable.
• Secure loads properly inside the van using straps and protective padding.
• Check access routes and remove trip hazards before carrying items.
• Maintain clear communication between driver and handlers during loading and unloading.

Training is central to safe man & van operations. All staff must receive induction training, refresher sessions and specific instruction on manual handling techniques, safe use of trolleys and dollies, and the correct operation of tail lifts if fitted. The man with a van operator must ensure all employees are competent to use lifting aids and are aware of safe stacking and packing methods to prevent load shifts during transit.

Vehicle maintenance and checks are mandatory. Each removal van must undergo daily pre-start checks that include brakes, lights, tyres, mirrors and securing equipment. Records of inspections must be kept and defects reported immediately. Vehicles used for removals should be appropriately rated for the loads carried, well-maintained and supplied with necessary safety equipment such as warning triangles, first aid kits and fire extinguishers.

Personal protective equipment (PPE) is provided where required. Operatives should wear suitable gloves, safety footwear and back support if necessary. PPE does not replace safe working practices but complements the hierarchy of controls. Where a hazard cannot be eliminated, engineering controls and administrative controls must be used to reduce exposure to risk.

Loading and unloading procedures should be documented for consistency. For complex moves, a written plan should identify roles, equipment needed and safe routes. The plan supports consistent delivery of service for customers and ensures the safety of the team. Use of mechanical aids and correct booking of crew sizes for heavy or oversized items is essential to prevent injuries and delays.

Incident reporting and investigation processes are in place to capture near-misses and accidents. All incidents must be reported without delay, investigated to determine root causes and followed by corrective actions. Records of incidents, training and maintenance are retained to demonstrate continual improvement. Communication of lessons learned is shared with all staff to prevent recurrence.

Monitoring, auditing and policy review: This policy will be reviewed periodically and updated in line with operational changes, feedback and best practices for removal van operations. Management will carry out routine site audits, spot checks and performance reviews to ensure compliance. The company is committed to continual improvement through training, better equipment and ongoing risk assessment. Everyone involved in removal services has a role to play and must adhere to the standards set out in this policy to maintain a safe working environment for operatives, customers and the public.