Terms and Conditions - Man with Van Removal Services
Welcome to our Man with Van Removal Services. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Service Description
Our Man with Van service provides professional removal assistance for both small and large-scale moves. We offer transportation of household items, office equipment, and other personal belongings with care and efficiency.
1.1 Scope of Services
- Loading and unloading of goods
- Packing and unpacking assistance
- Provision of packing materials upon request
- Disassembly and reassembly of furniture
2. Booking Process
To book our services, customers must provide accurate information regarding the details of the move, including the size of the load, pickup and drop-off locations, and preferred dates and times.
2.1 Confirmation
Upon receiving the booking request, we will send a confirmation email outlining the agreed-upon details and any additional requirements.
3. Payment Terms
All payments must be made in full prior to the commencement of services unless otherwise agreed upon in writing.
3.1 Payment Methods
- Bank Transfer
- Credit/Debit Cards
- Cash Payments
3.2 Invoices
Invoices will be issued upon booking confirmation and must be settled within the specified timeframe to avoid cancellation of services.
4. Cancellation Policy
Cancellations must be made at least 48 hours prior to the scheduled service to avoid any cancellation fees.
4.1 Refunds
Refunds, if applicable, will be processed within 14 business days of receiving the cancellation request. Non-refundable fees may apply for last-minute cancellations.
5. Liability and Insurance
We are committed to ensuring the safety of your belongings. Our services include standard liability coverage, but additional insurance options are available upon request.
5.1 Limitation of Liability
Our liability is limited to the value of the goods being transported. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
5.2 Insurance Coverage
- Basic Coverage
- Comprehensive Insurance Options
- Optional Third-Party Insurance
6. Customer Obligations
Customers are responsible for ensuring that all items are properly prepared for removal and that any necessary access arrangements are in place.
6.1 Preparation
Items should be packed securely, and large or fragile items should be clearly marked.
6.2 Access
Customers must provide clear access paths to both the pickup and drop-off locations to facilitate smooth service delivery.
7. Company Obligations
We are dedicated to providing reliable and professional services. Our obligations include arriving on time, handling items with care, and ensuring the completion of the removal within the agreed timeframe.
7.1 Timeliness
We strive to adhere to the scheduled times. In the event of unforeseen delays, customers will be notified promptly.
7.2 Professionalism
Our team is trained to handle all items with respect and professionalism, ensuring minimal disruption to your daily routine.
8. Dispute Resolution
Any disputes arising from our services should be addressed promptly. We aim to resolve issues amicably through direct communication.
8.1 Mediation
If a resolution cannot be reached directly, both parties agree to engage in mediation before pursuing legal action.
8.2 Governing Law
These terms are governed by the laws of the jurisdiction in which the service is provided.
9. Amendments
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes through our communication channels.
9.1 Notification
Updates to the terms will be communicated via email or through our official platforms to ensure that customers are informed.
9.2 Acceptance of Changes
Continued use of our services constitutes acceptance of the revised terms.
10. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking and service process is handled in accordance with our Privacy Policy.
10.1 Data Collection
We collect necessary information to facilitate the removal services, including contact details and item specifics.
10.2 Data Usage
Your data is used solely for service provision and will not be shared with third parties without your consent.
11. Force Majeure
We are not liable for any failure or delay in services caused by circumstances beyond our control, including natural disasters, acts of government, or unforeseen emergencies.
11.1 Notification
In the event of a force majeure, we will notify customers as soon as possible and make reasonable efforts to reschedule the service.
12. Intellectual Property
All content related to our services, including logos and marketing materials, are the property of our company and are protected by intellectual property laws.
12.1 Usage Rights
Customers are not permitted to reproduce, distribute, or utilize our intellectual property without explicit written consent.
13. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
13.1 Validity
The validity of these terms is not affected by any unlawful or invalid clause.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and our company, superseding any prior agreements or understandings.
14.1 Amendments
No amendment or modification to these terms will be effective unless in writing and signed by both parties.
15. Acceptance of Terms
By utilizing our Man with Van Removal Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.